9888 bet Privacy Policy

This privacy policy applies to all members and users of the 9888 bet platform. When you register, log in, or use our services on 9888 bet, you are considered to have accepted the terms of this policy.

The purpose of this policy is to clearly inform you about what information we collect, why we collect it, how we use it, and what steps we take to protect it. 9888 bet considers protecting the privacy of user information a fundamental responsibility.

This privacy policy is related to our Terms and Conditions and should be read alongside it. Together, both documents form the legal basis of the relationship between you and 9888 bet.

We collect information you provide on the 9888 bet platform as well as information generated through your use of it. The types of information collected are detailed below:

2.1 Information Provided at Registration

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Preferred language and currency

2.2 Information Provided for Identity Verification

• Copy of national ID card or passport
• Proof of address (utility bill or bank statement)
• bKash, Nagad, Rocket, or Upay account details (for payment verification)

2.3 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Login time, location data (at country level), and session duration
• Game history, bet records, and transaction information
• Information from cookies and similar tracking technologies

9888 bet uses collected information only for lawful and specific purposes. We never sell your information to third parties.

3.1 Account Management and Service Delivery

Your information is used to create and manage your account, process deposits and withdrawals, grant access to games, and activate bonuses.

3.2 Identity Verification and Security

We verify identity to prevent fraudulent activity, combat money laundering, and keep your account secure. Age verification is also carried out to prevent persons under 21 from using the platform.

3.3 Customer Support

Your information is used to resolve your complaints, questions, or requests, and to provide assistance via live chat or email.

3.4 Responsible Gaming

Your gaming behaviour is monitored as part of our responsible gaming policy. If a risky pattern is identified, we may offer you support.

3.5 Meeting Legal Obligations

Your information may be used to meet the requirements of relevant authorities under applicable laws and regulations, and to comply with court orders.

9888 bet has adopted industry-standard technical and organisational measures to protect your information.

4.1 Encryption and Secure Connections

All data is transmitted using SSL (Secure Socket Layer) encryption. Passwords and sensitive financial information are always stored in encrypted form — no staff member can view them in plain text.

4.2 Access Controls

Only staff members who require your personal information to perform their duties can access it. All access is logged and reviewed regularly.

4.3 Data Retention Period

Your information is retained while your account is active. Even after an account is closed, transaction and identity-related data may be kept for a set period due to legal and regulatory requirements. Once that period ends, the data is securely deleted.

4.4 Response to a Security Breach

If a data breach occurs, 9888 bet will notify affected users as quickly as possible and take the necessary steps to minimise the damage.

9888 bet does not sell your information. However, it may be shared with specific third parties in limited circumstances:

5.1 Payment Service Providers

Necessary financial information is shared with payment processors such as bKash, Nagad, Rocket, and Upay to verify and complete transactions. These service providers follow their own privacy policies.

5.2 Technology and Software Partners

Necessary session data may be shared with studios such as Evolution, Pragmatic Play, Spribe, and JILI to operate game software. This information is used solely for the purpose of running games.

5.3 Legal Authorities

Information may be provided to relevant authorities when required by court order, investigative agency request, or applicable law. Only the specific information requested is provided in such cases.

5.4 Agreements with Third Parties

Data Processing Agreements are in place with all third parties with whom information is shared. They may only use your information for the purposes directed by 9888 bet.

Cookies and similar technologies are used on the 9888 bet website and app. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, carry out security checks, and ensure the core functionality of the platform. Disabling them will prevent the platform from working properly.

6.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and other personalisation options.

6.3 Analytics Cookies

Analytical data is collected to understand how users interact with the platform and to improve the experience. This data is generally processed in aggregated form.

6.4 Cookie Controls

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may affect some platform services.

As a 9888 bet user, you have the following rights over your own information:

7.1 Right to Access Information

You have the right to know what information we hold about you and how we are using it. Upon request, we will provide you with a full report.

7.2 Right to Correct Information

If your profile contains any incorrect or outdated information, you can request that it be corrected. Most information can be updated directly from your account settings.

7.3 Right to Request Deletion

After closing your account, you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Object to Data Processing

You may object to your information being used for marketing communications. Contact our support team to exercise this right.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact 9888 bet directly via live chat or email. We aim to respond within 30 business days.

9888 bet is only for persons aged 21 or older. We do not knowingly collect personal information from anyone under 21.

Age is verified at registration, and additional documents may be requested at any time if there is reason for doubt. If we learn that a minor has provided information, that information will be deleted immediately and the account will be closed.

Read our FAQ section to learn more about our responsible gaming policy and protection measures.

9888 bet may update this privacy policy from time to time. We will notify you by email or platform notification before any changes take effect.

After each update, the "Last Updated" date at the top of this page will change. Continuing to use the platform after a change means you have accepted the new policy. We therefore recommend reviewing this policy regularly.

Read our About Us page to get to know 9888 bet better.

If you have any questions, comments, or complaints about this privacy policy, contact us using the methods below. Our support team is available 7 days a week, 24 hours a day, in both Bangla and English.

When sending a data protection request, please include your account email address and registered mobile number so we can verify your identity quickly and assist you.